Whether or not you've experienced it for yourself, you'll have heard horror stories about customer service from ISPs - hour-plus wait times, unhelpful, scripted conversations, and a whole lot more. It's fair to say that customer care from ISPs doesn't have the best reputation.
We're here to do better.
While we try to make sure that you don't need to call our support team, by providing reliable, effective services, we work to ensure that you get genuinely helpful, market-leading support if you ever do have to call.
Our team are trained to an expert level, working without scripts to actively help resolve any issues you're experiencing, and work from our office in Bradford to provide direct, helpful advice to our customers. Whether you're looking for step-by-step guides for equipment setup, troubleshooting or practically anything else, our team are always ready to help.
Over the years, we've picked up a range of awards and commendations from various organisations. In particular, our support team's picked up the ISPA Award for customer care twice (along with further nominations), while having been declared to have the single fastest response times in the industry, typically answering calls in 15 seconds or less.
Our team work through extended business hours, ensuring that you're able to receive support when you need it the most. You can get in touch with our team at the following addresses (or through the contact form below):
0345 145 1234